SynthesisPraxis

Vita

A Summary of My Work History

Freelance

Information / UX Architect Aug. 2022 to —Present; San Antonio, TX; Remote

Advising companies seeking to improve the UX for their customers, clients, and employees. Developing IA documentation, Design Systems, and Prototypes for testing. Performing Gap Analysis and more.

Self

Genealogist 2016 to —Present; San Antonio, TX

Documenting the ancestry and descendants of an East Texas community by creating a family tree of over 2000 people. Helping people discover family they didn’t know existed. Complex deduction of ancestry by cross-referencing documents and databases spread across time and place. Producing documents illustrating ancestry.

USAA

Creative UI Producer 2007 to —2016; San Antonio, Texas

Designed and prototyped customer and employee-facing, web-based interfaces for financial transactions and other complex processes for domains including property insurance, life insurance, banking, and internal customer portal. Governed the UI standards for employee-facing web-applications. Championed modern JavaScript practices and tools. Supervised graphic designs. Championed end user accessibility across all channels: web, mobile, and telephone. Worked in Agile/Scrum methodologies since 2010.

Highlights

  • Transformed a horrid telephone experience, part of the life insurance purchase process, into an online, web-application members called “fun.”
  • Architected the IA and UX for the Online Health Marketplace (one of the first), accommodating producer, state and federal regulations, and establishing a UX framework for future products and product categories.
  • Developed and implemented design principles to guide the design system for internal applications.
  • Designed and developed componentry for internal application design system.
  • Introduced accessibility into IA documentation and wireframes.
  • Redesigned IA and UX to enable members to send domestic wire transfers (mobile and desktop).
  • Architected the IA and UX for the Enterprise Correspondence Tool, replacing multiple legacy green-screen applications with a single, web-based application to create, deliver/receive, and manage customer correspondence.
  • Designed IA and UX for real-time pre-approvals to fund auto insurance—imbedding a flow-within-a-flow.
  • Redesigned IA and UX for life insurance acquisition, member-facing and internal.
  • Architected the IA and UX for Member Protection Engine, an internal web-application used to quote up to four life insurance products (SPIA, deferred annuity, level term, universal, etc.) at once, incorporating contextual job-aids.
  • Designed IA and UX of internal customer portal for external examiners and regulators, including administration.
  • Redesigned IA and UX for video kiosks.
  • Developed IA and developmental roadmap for a mobile, tablet-based application for use by wealth managers, securely incorporating all of the tools and data they need.
  • Created an internal prototype of the customer portal, including a table of test customer data.
  • Redesigned IA and UX for internal work management administrative app.
  • Provided blue-sky comps for Life Sales Console for use by wealth managers.
  • Provided IA and wires for all regulatory-related changes to Life Insurance web-applications and workflows, and to internal customer portal.

USAA Work Samples

Hotels.com

Senior Information Architect 2005 to —2007; Dallas, TX

Architected and extensively documented a new Content Management and Delivery System to be used to launch and maintain all promotional web pages. Collaborated with Technical Architects to define database schema. Reconciled existing functionality against documentation to facilitate design of feature enhancements. Updated documentation (functional and interface) for their International Affiliate Network system, internal-, affiliate-, and end-user-facing.

Hotels.com Work Samples

Samples for Hotels.com are only available for review in person. Samples include interface and functional specifications for

  • the 2007 Redesign of IAN (Affilliate Network)
  • the Merchandising Promotion Repository – the internal marketing CMDS I designed

Vertical Alliance

Senior Business Analyst / Senior UI Designer 2004 to —2005; Dallas, TX

Designed user interfaces, created and maintained functional specifications documents that included use cases, diagrams (workflow, process, logic, structure), wireframes, and mock-ups. Collaborated with the Technical Architects to define transition points between client-facing UI / front-end and company-side / back-end systems. Tracked each project through development to ensure accurate execution of design. Collaborated with architects and business managers to design version 2 of their integrated Content and Contact Management System.

Documents Created and Maintained

  • UI Standards detailing available UI elements and their behaviors
  • Project-specific UI Behaviors and Requirements
  • UI Specifications
  • Reporting Requirements
  • Internal and External User Manuals
  • Web Application Interfaces
  • Windows Application Interfaces

Many of the documents mentioned above are available for review in person.

Vertical Alliance Work Samples

  • Prospective Corporate Logos
  • Proposed Corporate Identity
  • UI Standards for Desktop Apps

Burk Advertising and Marketing

Director of New Media / Information Architecture 1999 to —2002; Dallas, TX

Designed, developed, deployed, and maintained B2B client websites and on-line marketing efforts. Developed and implemented strategy for direct mail and Internet-based marketing. Performed all necessary programming (JavaScript, AppleScript, Perl, Flash + ActionScript) for development and production.

Burk Advertising & Marketing Work Samples

  • inspecfoams.com
  • Inspec Foams, Inc. in Thomas Register
  • wambam.com, 2003
  • Corporate Website for Celanese Chemicals, Inc.
  • Corporate Website for Aerospace Optics, Inc.

Aquent

A Creative Staffing Agency

1995 to —1999, 2002 to —2004; Dallas / Fort Worth Metroplex

Through Aquent I worked on projects large and small for dozens of firms, listed below. Project durations varied from one day to eleven months.

Killion McCabe & Associates

Senior Web Developer, Interactive Creative Director 1997 to —1998; Dallas, TX

As Sr. Web Developer, I was responsible for realizing the creative director’s designs. After assuming the position of Creative Director, I supervised three junior web developers.

Web America Networks

Senior Graphic Designer Intermittent between 1997 and 2000; Dallas, TX

As the only designer repeatedly requested to return, I provided Web America with a wide array of design solutions: graphics for product installation CDs, corporate collateral, Web ad banners, direct mail pieces with custom envelopes, screen icons, presentation materials, illustrations, and graphics for Web and print.

VHA, Inc.

Macintosh System / Network Administrator 10 months; Irving, TX

Primary responsibilities included oversight of fifteen Macintosh workstations, configuration/maintenance of the Mac ethernet router and of the bridge connecting the Mac ethernetwork with the PC token ring, management of the data recovery schema, and the general integration of Macs into the Windows network.

Titus / ASC

Senior Graphic Designer, Macintosh System / Network Administrator 1995; Richardson, Texas

A senior member of the team assembled to create the 50th anniversary product catalog. Supervised 3 designers and created graphic standards for the catalog. Administered the network and 6 Mac workstations, designed a back-up scheme, and rebuilt and maintained the server.

Titus/ASC Work Samples

  • Closeup of 50th Anniversary Catalog

Overhead Door

Graphic Designer, Macintosh System Administrator Dallas, Texas

I started the day as a graphic designer, but I had to become a system admin to save their computers from a bad upgrade. For one computer I had to manually rebuild its hard-drive’s partition map!

Others

Other Aquent clients and my roles:

Publicis

Technical Consultant (Mac) Font Management / Deployment

Andrews and Associates

Technical Graphic Designer (Print)

The Label Corporation

Novell Netware Consultant

Dr Pepper/Seven Up

Desktop Publisher / Pre-press Production Specialist

The Amend Group

Interim Creative Director

Rapp Collins

Web Publishing (CD-ROM)

Interaction Media

Technical Support (Mac kiosk)

KPMG, LLP.

Technical Support (Mac)

Quaker State

System Administration (PC)

Booz • Allen & Hamilton

Technical Support (Mac)

Duncan Day Advertising

Technical Consultant (Mac) Color Management / Accuracy

HPS Printing Services

Technical Support (PC)

Flint, “For Now”

Graphic Designer 1998; Dallas, TX

Graphic design and prepress for a local rock group.

Flint Work Samples

  • Flint artwork

Integer Dallas

Flash Designer 1999; Dallas, TX

Designed and developed their website in Flash.

Midwest Records

Senior Graphic Designer Dallas, TX

Designed CD and cassette graphics and typography as well as company collateral.

CRS Sirrine Engineers / Advanced Micro Devices: FAB25

Database Administrator Austin, TX

Assisted the database developer in developing and deploying a system for storing and cataloging thousands of Field Transmittal Memoranda documenting billions of dollars of expenditures. Designed user interface to meet the needs of the executive assistants who used the system to prepare reports.

Texas Department of Insurance, Publications

Graphic Designer Austin, TX

Reformatted regulatory documents to improve their readability and standardize their presentation.

Tom Hatch Architects

Draftsman (Digital) Austin, TX

Assisted in the creation and proofing of construction documents (working drawings) for Whole Foods Markets.

ISDL Construction: Barsana Dahm Ashram

Draftsman (Manual, Digital), Assistant Construction Manager Austin, TX

Assisted the construction managers by keeping all construction documents up to date and correct. Allowed sundry design decisions and alerted the managers to engineering flaws. Produced detailed sections and elevations of the temple to guide the Indian craftsmen.

Ashram Work Samples

  • Blueprints